Frequently 

Asked

Questions


HOW DO I FIND HIDDEN OPULENCE?

Starting December 1st, Drea and the Sewing Team will not be available for in-house fittings or consultations at Artifact Creative Recycle.

BUT! You are still welcome to submit a "drop off".

A Drop off is a project that pertains to the following:

Simple fixes, mending, or repairs such as missing button, zipper replacements, pre-marked hems or open seams, etc.

Submit your 'Drop Off' during Artifact’s open hours, 10am -8pm, 7 days a week. An Artifact Staff member will intake your item on our behalf.

HOW LONG DOES IT TAKE?

Hidden Opulence is currently a small dream team machine. Often times orders are batched with similar projects for increased efficiency. Mends, Repairs and basic tailoring take the shortest amount of time with turn arounds from 1-3wks. Alterations, more technical tailoring work, vintage restoration can span anywhere from 2wks to 2months. Please keep these windows in mind when submitting a project.  

HOW CAN I PAY?

As far as payment options, we can:

1)Payments can be made with card or cash or a combo of these options.

2) You can sell them an item to Artifact Creative Recycle (3630 SE Division st) and use the trade dollars to pay for services with Hidden Opulence. This Perk ends December 1st, 2019.

3)Set up a layaway payment plan! Put 50% deposit down and break your cost into 1-2 weeks of payment. You will be able to retrieve your garments after payments are complete. This is not available at Artifact Drop off site.


WHAT IS A POP-UP?

Pop ups have been around a long time, in one form or another; they’re very much a movement that started with artists looking for temporary space to exhibit work, hold stage shows or create studio spaces. Most Pop ups typically have these characteristics:

-Have the potential to transfer to a different site.

-Be designed for demountability and ease of removal.

-Be in some way exclusive, distinct or special.

-Use an empty or under-used space.

Hidden Opulence is an Alterations Pop-up residing within Artifact Creative Recycle.

I BOUGHT SOMETHING AT ARTIFACT, IS THE ALTERATION INCLUDED?

Alterations on purchased goods from Artifact are not eligible for free alterations or discounts off services with Hidden Opulence.

Hidden Opulence Design House and Artifact Creative Recycle are two separate businesses that have a very special coexisting relationship!

Hidden Opulence is popped up inside Artifact to help tackle issues that inherently happen with vintage and used clothing. We are here to help provide the best ways to go about extending the lifetime of a garment or fabric made home good.

HOW DO I KNOW WHEN MY PROJECT IS READY?  

When dropping off an item with Hidden Opulence a paper ticket is issued as proof of the drop off. Always make sure you've given the best methods of contact so we can reach you with details on how and when to pickup. 

If you feel too much time has passed without hearing from us or having issues with your order? Please reach out

I WAS REFERRED TO YOU FOR MY BRIDAL GOWN. CAN YOU HELP?

Starting 2019, Hidden Opulence no longer executes bridal alterations that are not the following: Adding beading or embellishment and repairing damage on wedding gowns. We can also do alterations on bridesmaids' gowns that will not be worn by the bride. We recommend having your garment dry cleaned before adding any embellishments or new hemline. Any bridesmaids dresses or wedding gown repairs must be submitted minimum of 2 months before wedding.

We highly recommend going through Nicole Bridal Couture for bridal alterations.

IS THERE ANYTHING YOU CAN'T FIX?

We do not do intensive leather fixes, items with taped seams, or any issues that arise on your shoes. If your item is not any of the above, there are a few factors to deciding if something is not worth repairing.

1) How much longer would you like to keep this garment?

2)Are you open to the style of the garment changing if we need to add fabric or swap out fabric pieces that are not healthy?

3) Is the cost per wear something that is worth investing?

If your answers are, "a very long time", and "yes, I don't mind", and "I will wear this item at least 10 more times", we can likely devise a plan to save your piece!

HOW MUCH ARE THE ALTERATIONS?

We have a quick price sheet right here! Please email or us for a more detailed price sheet or text us at (503) 451-3779 with photos of your garment for a rough quote.

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