Frequently 

Asked

Questions


HOW DO I FIND HIDDEN OPULENCE?

We are now located at our new studio in Industrial SE Portland.

Our Drop off Address is:

1337 SE Martin Luther King Blvd, Portland, Or 97214

Our Mailing Address is:

Hidden Opulence Design House 
3639 SE Hawthorne Blvd #1022
Portland, Or 97214 


If you'd like to join our alterations queue reach out

HOW LONG DOES IT TAKE?

Hidden Opulence is currently a small dream team machine. Often times orders are batched with similar projects for increased efficiency. Mends, Repairs and basic tailoring take the shortest amount of time with turn arounds from 1-3wks. Alterations, more technical tailoring work, vintage restoration can span anywhere from 2wks to 2months. Please keep these windows in mind when submitting a project.  

HOW DO I KNOW WHEN MY PROJECT IS READY?  

When dropping off an item with Hidden Opulence a coat check ticket is issued as proof of the drop off. Always make sure you've given the best methods of contact when you fill our our Intake Survey so we can reach you when your garment is ready.

If you feel too much time has passed without hearing from us or having issues with your order? Please reach out

HOW MUCH ARE THE ALTERATIONS?

We have a quick price sheet right here! Please email or us for a more detailed price sheet or text us at (503) 451-3779 with photos of your garment for a rough quote.

Note: Deposits on projects are non-refundable

I WAS REFERRED TO YOU FOR MY BRIDAL GOWN. CAN YOU HELP?

Starting 2019, Hidden Opulence no longer executes bridal alterations that are not the following: Adding beading or embellishment and repairing damage on wedding gowns. We can also do alterations on bridesmaids' gowns that will not be worn by the bride. We recommend having your garment dry cleaned before adding any embellishments or new hemline. Any bridesmaids dresses or wedding gown repairs must be submitted minimum of 2 months before wedding.

We highly recommend going through Nicole Bridal Couture for bridal alterations.

IS THERE ANYTHING YOU CAN'T FIX?

We do not do intensive leather fixes, items with taped seams, or any issues that arise on your shoes. If your item is not any of the above, there are a few factors to deciding if something is not worth repairing.

1) How much longer would you like to keep this garment?

2)Are you open to the style of the garment changing if we need to add fabric or swap out fabric pieces that are not healthy?

3) Is the cost per wear something that is worth investing?

If your answers are, "a very long time", and "yes, I don't mind", and "I will wear this item at least 10 more times", we can likely devise a plan to save your piece!

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