Frequently 

Asked

Questions


HOW DO I FIND HIDDEN OPULENCE?

Shop hours are 12-7pm Fridays & Saturdays at Artifact, please check our calendar to ensure availability. If those days and times are not convenient, you can drop off your items anytime the store is open. If your items require a fitting or detailed instructions, make sure you make book an appointment to ensure we cut out some time for your consultation.  

HOW LONG DOES IT TAKE?

Hidden Opulence is currently a small dream team machine. Often times orders are batched with similar projects for increased efficiency. Mends, Repairs and basic tailoring take the shortest amount of time with turn arounds from 1-3wks. Alterations, more technical tailoring work, vintage restoration can span anywhere from 2wks to 2months. Please keep these windows in mind when submitting a project.  

HOW CAN I PAY?

As far as payment options, we can:

1)Payments can be made with card, cash, Artifact trade dollars or a combo of these options.

2) You can sell them an item to Artifact Creative Recycle (3630 SE Division st) and use the trade dollars to pay for services with Hidden Opulence.

3)Set up a layaway payment plan! Put 50% deposit down and break your cost into 1-2 weeks of payment. You will be able to retrieve your garments after payments are complete.


WHAT IS A POP-UP?

Pop ups have been around a long time, in one form or another; they’re very much a movement that started with artists looking for temporary space to exhibit work, hold stage shows or create studio spaces. Most Pop ups typically have these characteristics:

-Have the potential to transfer to a different site.

-Be designed for demountability and ease of removal.

-Be in some way exclusive, distinct or special.

-Use an empty or under-used space.

Hidden Opulence is an Alterations Pop-up residing within Artifact Creative Recycle.

I BOUGHT SOMETHING AT ARTIFACT, IS THE ALTERATION INCLUDED?

Alterations on purchased goods from Artifact are not eligible for free alterations or discounts off services with Hidden Opulence. 

Hidden Opulence Design House and Artifact Creative Recycle are two separate businesses that have a very special coexisting relationship! 

Hidden Opulence is popped up inside Artifact to help tackle issues that inherently happen with vintage and used clothing. We are here to help consult and/or provide the best ways to go about extending the lifetime of a garment or fabric made home good. 

HOW DO I KNOW WHEN MY PROJECT IS READY?  

When dropping off an item with Hidden Opulence a paper ticket is issued as proof of the drop off. Always make sure you've given the best methods of contact so we can reach you with details on how and when to pickup. 

If you feel too much time has passed without hearing from us or having issues with your order? Please reach out

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